Systems Development

We Specialise In Systems That Can Dramatically Improve The Performance And Profitability Of Every Part Of Your Business

If you wish to sustainably grow your business, then you MUST develop systems and processes for repeated tasks. There is only so long that you can run a business “by the seat of your pants” before things start to spin out of control and you can no longer manage the growing list of responsibilities. Lester Lewis specialises in developing intelligent, repeatable, measurable and highly efficient systems for every important area of your business such as:

  • Marketing systems (advertising, lead gen, sales, referral)
  • Financial systems (invoicing, bookkeeping, tax, cash flow)
  • Production systems (input, output, cost, time)
  • Customer Service Systems (support, client relationships)
  • Management Systems (Procedures, reporting, reviews)
  • HR Systems (health and safety, company policies, hiring, training)

If you already have systems in place Lester can provide a thorough audit and ensure that they are being implemented or advise if they can be improved.

Why Develop Systems?

Anytime you repeat a task in your business you should develop a system for it. Systems give everyone in your organisation a clear sequence of actions that must be performed in any situation that allows you to:

  • Consistently deliver the same high quality of products and services
  • Reduce costs and wastage
  • Create happier customers
  • Improve employee production, performance and morale
  • Run a leaner, more organised company
  • Increase productivity
  • Eliminate confusion
  • Ultimately increase profitability

Lester performs in-depth research and analysis before developing and implementing any system. This gives owners, managers and staff the confidence that the job at hand is being completed in the most efficient and productive way every time. It also means that if you ever need to replace personnel, the next team member can come in, follow the system, and complete the task to the same high standard immediately.

Systems That You Will Use

There is no point developing business systems that no one will follow. Lester understands that for a business to benefit from a system or process, everyone needs to be happy with it, from owner and managers, down to every employee that will be involved in the process. That is why he takes great care to ask questions and listen to feedback before developing your business systems. It also avoids the problem of developing systems that cause more headaches and complicated paperwork than results.

Always Improving

Another great benefit of business systems is that it becomes easy to measure performance. Built in performance reviews means that you are consistently improving each month. With a system in place you are always measuring apples to apples. So if you notice a drop in productivity you can easily identify the issue and rectify it. It also makes it easy to test the benefit of new ideas. By altering one step in a system you can get fast feedback on whether the change improved or harmed performance, allowing you to either implement it full time, or go back to the previous way of doing things.

Become Certified And Give Your Customers More Confidence

Ultimately systems take the guesswork and stress out of running a business. You know that each day the wheels will turn the same way and that over time performance will constantly be improving across all areas. As an accredited quality assurance auditor, Lester can also help you gain a ISO 9001 Quality Assurance Management System certification, which gives your customers confidence in the ongoing quality of your products and services. If you would like to know more about how Lester can improve the performance and profitability of your business, register for a “FREE Sounding Board Meeting” with Lester.


“Lester has been an efficient contractor to work alongside – including scoping the work to be done, willing to assist in all parts of contract delivery and reporting in a timely manner. In terms of service delivery, Lester delivered the Accidental Counsellor and Telephone Skills in Tough Times workshop to many struggling western communities with great success."

-- Angela Williams, Project Officer, Uniting Care Community


“Lester Lewis from Lester Lewis Consulting has been assisting us in the first year of our new retail business. His extensive knowledge of merchandising, customer service, marketing and business in general and his many contacts in the business world have been a huge help, we have learnt many things. Lester’s friendly and easy to understand manner makes it a pleasure to work with him."

-- Jing Webster, Owner, JX Leather Goods


“I worked with Lester for a number of years at the Department of State Development. He is a great business advisor, presenter, mentor and friend.”

-- Beth Whitworth, Office Coordinator & Small Businesss Advisor, QLD Dept. of State Development


“ I would recommend Lester as someone who takes time to consider the needs of his clients, and who goes above and beyond to deliver a tailored service to meet those needs. At all times he has been easy to work with and highly professional. I now consider him to be part of my team.”

-- Sharon Coyne, BA ATCL GradDipEd


"Lester has not only shown me ways that will accelerate my success, but has helped transform the way I think about and run my business. Lester is a motivational and highly knowledgeable coach who keeps up with the times and is a pleasure to work with. I would recommend Lester to anyone who is seeking professional advice, guidance and inspiration to help them grow their business in a fun way, and with great purpose.”

-- David Lee-Schneider, Online Marketing Specialist, FlySocial

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